Phone Sales Skills

Sales and acquisition over the phone is not scary. Selling products or services by phone or making appointments with new customers requires specific skills and is key in a Sales Cycle. In this training, the use of the phone is central, but other ways of acquisition will also be discussed.

Subjects that will be discussed in this training are:

  • Why the phone?
  • Verbal and non-verbal communication
  • Etiquette
  • Preparation and focus
  • Opening and trigger
  • How do you get past the gatekeeper?
  • Do you want to make an inventory on the phone?
  • Active listening
  • Preventing "sucker" sentences
  • Dealing with objections 
  • Making the appointment
  • Creating commitment
  • Follow Up